Frequently Asked Questions
Q: What does the JanoszPhotos PHOTO ENVELOPE look like?


Q: What methods of payment do you accept?
A: Cash and Checks ONLY on PICTURE DAY....checks made payable to: 'Michael Janosz' Credit Cards maybe used on all Action Pictures ONLINE ordering ONLY.

Q: When do I need to pay for my photos?
A: Payment in full is due on the day of the photo shoot inside the completed order envelope.

Q: Can I reorder my pictures?
A: Yes. By contacting us reorders will be handled individually by mailing us a check. Credit cards are accepted for Action Pictures Only as well as your choice of shipping method.

Q: Can I have Buddy pictures taken?
A: Yes. By purchasing an Individual Package or Team Photo, you may purchase a Buddy package for $12.00 and as many buddies as you'd like.

Q: I don't like my photos. What can I do?
A: If, for whatever reason, you don't like the photos you may return them for a full refund. We will only reshoot the photos if the pictures don't turn out due to a technical problem such as the flash, blurriness, etc.

Q: Do I need to fill out the order envelope?
A: Yes. Please fill out the envelope completely. The more information we have, the easier it is to assist you in the future if necessary. Please make sure to print clearly.

Q: I'm missing photos from my package that I ordered. What should I do?
A: Contact right away so we can fix it.

Q: When will I get my pictures?
A: We will have your pictures delivered to your school in 3-4 weeks from the day of the shoot. If your school or club will be delivering their photo packages at their end of season banquet,please make us aware of this on picture day.

Q: My yearbook, banquet program and/or slideshow needs pictures of my team...
A: Please contact us for photo requests. When requesting photos for yearbooks, please allow a few days for delivery by email.

Q: Can I get a custom order made?
A: Yes, we have additional products not listed i.e. multi-image collage posters, wall-bangers, banners, etc. Please contact JanoszPhotos for more information.

Q: How far in advance do I need to schedule my pictures?
A: The sooner the better as slots tend to fill up quickly. Please remember to book early so JanoszPhotos will be able to photograph your action game after your picture day. Senior and special recognition days are exempt but can be added for a nominal fee. Every effort will be given to accommodate last minute bookings.

Q: How does our school or club supply the graphics, logos and copy to be included on our photos and what if we don't have a logo, graphics or copy?
A: Do not despair. In order to create a higher quality finished product, it's important that you send us the largest non-pixelated logo, graphics and copy available - preferably in JPEG format. The greater the size, the better the quality. Please keep in mind that it is the responsibility of your club or school to supply this artwork as JanoszPhotos has no access to these files. If you have no artwork available, you may view the sample of the standard font and copy that JanoszPhotos uses (School Name and Year). If in doubt or you have any questions, please contact us.

Q: What if our team makes it to CIF Playoffs? Can we have special copy indicating as such on our team photos?
A: Definitely. On Picture Day please let us know if there's a chance of making it to playoffs and how we should proceed with the team photos and what copy you would like to have. Please be aware that all photo packages of all squad levels will be delivered at the same time so by waiting for completion of playoff and/or finals this will push back the delivery date. Please let your parents and boosters know.

Q: How do we set up the 'FREE' Action game of images for our school?
A: To receive our 'FREE' Action game of images your program must purchase a minimum of $995 total combined from all squads.

Q: How will photos be delivered? Do you mail them to individual homes?
A: Under most circumstances, photo packages will be delivered as a complete order to a location specified by the coach.

Please contact JanoszPhotos with any suggestions or questions that you may have.
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